Product safety and quality concern reporting
Safety Communication

Report product complaints and safety-related information responsibly

Adivines Biotec encourages healthcare partners, distributors and users to report product quality concerns, adverse event information or medical product queries through official contact channels.

This page is for communication guidance only. It is not a substitute for medical advice, diagnosis, prescription guidance or emergency care.

What To Report

Information that helps responsible follow-up

Please share only relevant details needed to understand and respond to the concern.

Product Quality Complaint

Report concerns related to pack condition, labeling, product appearance, shortage, leakage, damage or suspected quality variation.

Adverse Event Information

Share suspected side effect or adverse event details with product name, batch details if available, date and contact information for follow-up.

Medical Product Query

Business and product queries can be submitted for company response. Medical treatment decisions should be discussed with a qualified healthcare professional.

Reporting Details

Include the right information when possible

Product

Product name, dosage form, pack size and batch number if available.

Timeline

Date noticed, purchase/source details and the nature of the concern.

Contact

Your name, phone number and email so the team can request clarification.

Medical Care

For symptoms or urgent health concerns, consult a qualified healthcare professional immediately.